1. Engagement
All services performed and provided by UltraIT and or its contractors are in accordance with the most commonly accepted standards and practices of the Web Services Industry. That is to say UltraIT will use web site design technologies that are most universally acceptable in order to satisfy the broadest web market possible.
2. Additional Services
Any additional work requested by Clients must be authorised and agreed in writing, and additional works will also be subject to these Terms of Use. Additional works or training of new staff members will be billed at the rate applicable at time of order of those works and will be agreed beforehand between Clients and UltraIT.
3. Sub Contractors
UltraIT reserves the right to assign other Web designers or subcontractors to Client’s projects.
4. Cost
Notwithstanding any prices listed in literature or on Web pages, the services described in these Terms of Use shall be completed for the project price agreed between Clients and UltraIT. The project price includes only the products and options detailed in the project quotation, plus an appropriate level of training for one current member of staff.
5. Web Solution Components
UltraIT includes the following components:
- A website ‘front end’.
- Agreed static content pages including Homepage and Contact page.
- Add-on features, tools, custom work as agreed in the project quotation.
- UltraNet Database System Integration.
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Licence to access the UltraNet Administration Area via User Name and Password* supplied by UltraIT.
*Clients accept full responsibility for disclosure and use of this User Name and Password and subsequent Data Protection. - E-mail account management.
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Hosting and After Sales Support Service** which includes Live Online Help, Customer Support from Head Office, during staffed hours. Technical Breakdown Support, Usability Problem Resolution, Regular Back-Ups, System Maintenance and Future Upgrades.
**Excluding breakdowns on the system caused by erroneous actions of Clients, excessive staff training, reprogramming of software and redevelopment of the existing system.
6. Browser Compatibility
UltraIT’s Web Solutions are designed to operate in browsers: Firefox version 1.0 and upwards. Output may differ between browsers.
7. Submitted Content
Clients will make every effort to submit content and approvals in a timely manner. UltraIT cannot be held responsible if target launch date cannot be met due to late submission of materials by Clients. UltraIT cannot be held responsible if Clients´ submitted content contains errors.
8. Project Schedule
Following the agreement of the Project Schedule between UltraIT and the Clients, the Clients will pay the initial payment agreed. Clients and UltraIT will work together to complete the elements of the web solution in a timely manner.
9. Launch Date
The target launch date is typically 3-4 weeks after project commencement; however, the target launch date is dependent on UltraIT receiving the necessary information, text, images, approvals and payments from Clients during development.
10. Copyrights and Trademarks
Clients unconditionally guarantee that any elements of text, photos or other artwork submitted to UltraIT for inclusion in any area of the web solution or entered as website content by Clients, now or in the future, are either owned by Clients, or that Clients have permission from the rightful owner to use each of these elements. Clients will take full responsibility for all copyright issues.
11. Copyright to Web System Software
Software created by UltraIT relating to the database engine/system platform, including any software that links the database system to the website front end, is owned by UltraIT and copyright is not transferred to Clients. Software includes database system source code, scripting, database design, computer programs and any other elements created for the sole purpose of designing UltraNet database system solutions. File Transfer Protocol (FTP) codes remain the sole property of UltraIT at all times. UltraIT retains the right to display graphics and other web design elements as examples of their work, respective portfolios, recommendations and to list credits on assembled web pages.
12. Client’s Copyright
Completed payment of account allows Clients to retain ownership and full rights to all static elements of the website front end i.e. the design, mark-up code in XHTML and CSS files at all times now and in the future. Client’s supplied text, graphics, images, site layout and style are retained by Clients and will not be disclosed or reused by UltraIT unless permission is granted in writing by Clients or Client has selected a predesigned template.
13. Data Protection
All information held in the UltraNet Database will be held and processed for the purpose of the client only. No identifiable personal data will be published. The identifiable data will not be shared with any other organization unless sharing/collaboration agreements are in place.
All data loaded or automatically registered into the UltraNet system is for sole purpose and use of you the client only and you can only use this data if consent is given by the relevant party. UltraIT Ltd will not in any way be liable for any misuse of this data which is solely your responsibility and for you to manage exclusively in accordance to the data protection laws.
14. Indemnification
UltraIT does not warrant that the functions of the web site will meet the Clients´ expectations of site traffic or resulting business. In no event will UltraIT or its sub-contractors be liable to Clients or any third party for any damages, including any lost profits, or other incidental, consequential or special damages arising out of the operation of or inability to operate the Web pages or Web site, even if UltraIT has been advised of the possibility of such damages.
15. Compliance
From time to time, governments enact laws and levy taxes and tariffs affecting Internet electronic commerce. Clients accept that they are responsible for complying with such laws, taxes and tariffs, and will hold harmless, protect and defend UltraIT against any claim, suit, penalty, tax or tariff arising from Clients’ exercise of Internet electronic commerce.
16. Site Changes and Updates
Within 30 days of site launch date, UltraIT will carry out free of charge minor updates and changes. These changes include simple text editing, such as spelling corrections, and similar items that do not require reformatting or re-editing of the site layout design. Not included are creating new graphics, redesign of navigation, layout or style, replacing all text on a page, etc. Major changes and updates will be discussed and a fair quotation provided by UltraIT.
17. Web Solution Hosting
This service is provided to UltraIT by a reputable professional Third Party chosen by UltraIT acting on behalf of Clients. This host provides a dedicated server, offers guaranteed web solution uptime and a leading disaster recovery guarantee which UltraIT will administrate and follow up. Should technical problems with the hosting arise, UltraIT will make every effort to resolve them on behalf of Clients but cannot be held liable for any such technical problems.
18. Cancellation
UltraIT will continue to provide and charge for the use of its software until it receives 60 days written notice of cancellation of these services.
19. Termination of Service
UltraIT reserves the right to terminate/suspend service at any time from the date of this contract, without liability for any, but not limited to, the following reasons: failure to pay for services on time, solicitation or selling of illegal products or services. In the case of failure to pay for services on time, UltraIT shall be entitled to discontinue services until payment is made. However, payments due will continue to be accrued and interest may be charged.
20. Disputes & Litigation
All agreements shall be governed by English Law and any disputes or litigation arising shall be decided in accordance with the laws of England.
21. Cookies Policy
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
22. Personal Data
By contacting or registering with UltraIT Ltd, you are only consenting for UltraIT Ltd to use your personal data. (Details on using your personal data is listed below).
When do we collect Personal Data? We collect Personal Data from you when you contact us, register to keep updated with our latest products and services or inquire information in relation to our services.
How do we use your Personal Data? We require this information to operate the website and in order to deliver the services that you have requested and in particular to respond to your inquiries, internal record keeping, to improve our services, to send promotional email about future events or other information which we think you may find of interest, to customise the website according to your interests.